AI Agent Caller
The Challenge:
The Burden of Manual Callbacks
For many organizations, performing vendor callbacks before processing payments is either the primary method for verifying banking details or a critical additional control alongside automated validation. However, relying on manual callbacks introduces significant operational inefficiency and risk. It is a labor-intensive, time-consuming, and frustrating process with questionable reliability. Finance and Purchasing professionals struggle to reach vendors due to multiple challenges:
Logistical barriers
Misaligned time zones and language barriers drastically lower contact success rates
Human Error
Repetitive, manual dial-outs inevitably lead to “caller fatigue”, where employees lose focus on critical details.
Security gaps
Even when this process is outsourced to third-party call centers to handle this burden, the results are often unsatisfactory, leaving organizations vulnerable to social engineering and sophisticated payment fraud
The Solution:
Autonomous Vendor Calling
The nsKnox AI Agent Caller acts as a smart, accurate, reliable, and efficient replacement for manual callbacks. For organizations that require a callback procedure, this autonomous agent is a true game-changer, saving your team significant time and money. It serves as an added layer of security that complements nsKnox’s authoritative banking-data validation, eliminating the reliance on frustrating manual processes or unreliable external call centers.
Seamless Integration with PaymentKnox
Fully integrated into the PaymentKnox suite, the AI Agent Caller is highly adaptable to your specific risk policies, enabling you to trigger calls based on expected payment amounts, geographic risk, and other variables. As a flexible added layer of security, it can be:
Used alongside Quick Check™
Run a smart, rapid search within our extensive network, and trigger the AI Agent as an immediate follow-up for secondary verification or an additional signal.
Used in tandem with Knox Verify™ for Super-Robust Validation
While Knox Verify securely authenticates any account, anywhere, based on banking data (including out-of-network data), the AI Agent Caller serves as a supplementary internal control that fulfills organizational mandates for verbal callbacks. From the same Work Canvas interface, you can initiate both Knox Verify validation and an automated AI Agent call, consolidating the authoritative banking data with the recorded callback evidence into a single unified profile.
Key Capabilities & Benefits
Time Zone Aware & Multi-Lingual
The agent eliminates scheduling and language barriers. It automatically initiates calls during the payee’s local business hours and communicates fluently in their language.
Limitless Scalability and Efficiency
The autonomous agent never experiences caller fatigue, ensuring standardized, highly efficient performance regardless of your organization’s call volume.
Context & Flow-Aware
The intelligent agent understands the specific validation context and dynamically adjusts the conversation. It securely introduces itself, confirms identity, and asks payees to verify specific data points (such as the last digits of a known bank account) rather than requesting full details. If a payee provides a mismatch, the agent handles it securely with strict retry limits.
Complete Auditability
To maintain transparency, the agent formally notifies the payee that the call is being recorded. It automatically generates an audio recording of the conversation, providing a standardized audit trail and evidence to support your internal decision-making and risk processes.
Work Canvas Integration
You can trigger the AI Agent directly from the action menu for a payee in your Work Canvas. Once the call is complete, you can instantly access both the recording and a summary of the call outcome directly within the same screen.
Why nsKnox?
Where others stop, our validation continues.
nsKnox is the only provider in the Bank Account Validation industry offering total coverage – we can validate any bank account, anywhere in the world, going far beyond the limitations of in-network-only solutions.
Our new Adaptive Payment Security capabilities deliver fast and accurate validations that require no involvement from your suppliers, thereby removing friction and delays. This is all underpinned by our patented Cooperative Cyber Security™ (CCS) technology, which distributes data across a decentralized network, making it mathematically impossible for fraudsters to compromise your critical payment information.
Want to learn more?
Download the one-pager or contact us to see how Adaptive Payment Security™ can work for you.
FAQs
What is the nsKnox AI Agent Caller?
The nsKnox AI Agent Caller is an autonomous agent that manages the entire vendor callback process. It independently schedules and conducts verification calls in the supplier’s native language, then automatically generates a full recording and summary of each interaction. Results are logged directly within the nsKnox Work Canvas™ as part of the PaymentKnox™ suite, allowing your team to review call outcomes rather than manually placing time-consuming phone calls.
I already validate accounts against banking data. Why do I need a callback at all?
Banking-data validation and the callback requirement serve different purposes. Knox Verify™ and Quick Check™ authenticate any account against authoritative data from the banking system — that is your primary defense against payment fraud. The callback is a separate requirement: many organizations are mandated by internal policy, regulatory obligation, or audit governance to conduct a formal verbal exchange before processing a vendor payment. The AI Agent Caller doesn’t change that mandate. What it does is ensure the mandate is fulfilled consistently, in any language, at any scale, and with a complete audit trail — rather than through a manual process that is unreliable by design.
How does the agent conduct the call without requesting sensitive data?
The agent follows a defined procedure on every call. It introduces itself, confirms who it is speaking with, and asks the payee to verify specific data points — such as the last digits of a known account number — rather than requesting full banking details. It does not improvise or make judgment calls. If the payee’s response does not match, the agent applies strict retry limits and ends the session. The entire interaction is recorded and summarized automatically.
Is every call recorded and auditable?
Yes. Each interaction is fully recorded and automatically summarized. Results are synced to the vendor profile within the nsKnox Work Canvas™, creating a consistent and verifiable audit trail for every call — with no manual logging required.
Can it run automatically, or only when I trigger it?
Both. Calls can be initiated manually from any vendor profile within the nsKnox Work Canvas™, or configured to trigger automatically based on risk parameters you define — including geographic location, transaction value, or other organizational criteria.
How is this better than an internal employee or an external call center making the calls?
A human caller — internal or outsourced — introduces operational variability that compounds over time. Call quality degrades with fatigue. Time zone mismatches and language barriers lower contact success rates. Notes are inconsistent. And when the process is outsourced to a call center, social engineering risk increases with no meaningful audit trail to show for it. The AI Agent Caller eliminates these operational failure points — not because it is smarter than a human, but because it is relentless. It runs the same procedure on call 1 and call 500, in any language, during the vendor’s local business hours, and documents every interaction the same way. The result is consistency and auditability at any scale.
What do I actually end up with after a call?
A unified vendor record that pairs authoritative banking-data validation with a recorded, summarized callback — both accessible from the same Work Canvas™ screen. This gives finance teams a clear, decision-ready basis: objective account validation from the banking system alongside a consistent, fully auditable record of the verbal exchange.
Get in touch to learn how nsKnox Adaptive Payment Security can protect your organization
nsKnox is a fintech-security company, enabling corporations and banks to prevent fraud and ensure compliance in B2B Payments. Founded and led by Alon Cohen, Founder & former CEO of CyberArk (NASDAQ: CYBR), nsKnox solutions help organizations avoid significant financial losses, heavy fines, and reputational damage.
Leveraging its patented Cooperative Cyber Security™ (CCS) and groundbreaking Bank Account Certificate™ technology, nsKnox’s solutions detect and prevent finance & ops infrastructure attacks, social engineering, business email compromise (BEC), insider-fraud and other Advanced Persistent Fraud attacks.