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nsknox Career

Customer Success Manager

  • Sales
  • Full-time
  • Israel
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Who we are:

nsKnox is a highly focused and fast moving Cyber-Security/Fintech technology company, founded and led by Alon Cohen, founder and former CEO of CyberArk (Nasdaq: CYBR, a world leading $5B cyber security company). We bring a game changing approach and technology to protect enterprise B2B payments globally. Our investors include Microsoft, Viola Ventures and IDC Bank.
Working with us combines the advantages of a fast growing, dynamic startup, a strong leadership team, experienced in taking successful companies public, and the benefits of partnering with market leaders such as KPMG and Microsoft.

What we’re looking for:

We are looking for excellent customer success managers who are customer focused, eager to work in a dynamic environment, have very good personal engagement skills, are good at working independently and can collaborate with different departments in a matrix environment. Team members with an ability to improve and help grow our business globally. If you are up to the challenge, this is the job for you.

The role

  • Partnering with customers to implement the nsKnox solution according to their needs and to their satisfaction (e.g. onboarding, services adoption, training, advocacy)
  • Independently manage and coordinate activities with other groups in the company as well as external entities
  • Providing nsKnox customers with outstanding service and support per SLA, throughout the term of the agreement
  • Post-sale and direct relationship with nsKnox customers to become their trusted partner, ensure satisfaction, retention and loyalty.
  • Generating additional recurring revenue (renewals, cross-sell & up-sell)
  • Measure effectiveness of customer success and enhance effectiveness and efficiency through technology
  • Represent the voice of the customer to provide input into product roadmap

Requirements

  • Independent, with good planning, organizational, and time management skills
  • Passionate about customers and their success
  • Technical aptitude and the ability to learn technology/technical-based solutions. Knowledge of information technologies such as SaaS, networking, internet/web – a plus
  • 2+ years-experience in customer success, account management, consulting, working with complex, multi-divisional customers spread across multiple geographies
  • Proven experience in matrix management skillsStrong verbal and written communication/interpersonal skills (including with seniors)
  • Native English speaker or very fluent in English
  • Proficient in Microsoft Office
  • Knowledge of procure-to-pay systems and processes – a plus
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